Privacy Policy

SPEAK collects information to provide you with the best shopping experience and protect your interests:

• Personal Information: Name, email address, phone number, and delivery address
• Payment Information: Billing details processed securely through our payment partners
• Order History: Records of your purchases and preferences
• Device Information: Browser type, IP address, and device identifiers
• Communication Records: Correspondence with our customer service team

Your information helps us serve you better while maintaining our commitment to customer protection:

• Process and fulfill your orders
• Communicate with you about your purchases and our services
• Improve our products and customer experience
• Send you promotional offers (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations
• Track our environmental impact and sustainability initiatives

As a customer-first brand, SPEAK implements robust security measures:

• NDPR Compliance: We adhere to the Nigeria Data Protection Regulation
• Encryption: All sensitive data is encrypted during transmission
• Access Controls: Only authorized personnel can access your information
• Regular Audits: We conduct security assessments to protect your data
• Secure Storage: Data is stored on protected servers within Nigeria

Under the NDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Object: Opt-out of marketing communications at any time
• Right to Data Portability: Receive your data in a structured format
• Right to Withdraw Consent: Change your mind about data processing

To exercise these rights, please contact us at privacy@speak.ng

As an environmentally friendly brand, SPEAK uses data to support our sustainability mission:

• Track and reduce our carbon footprint from deliveries
• Optimize packaging based on order data to minimize waste
• Monitor product lifecycle to promote sustainable practices
• Analyze return patterns to reduce unnecessary shipments
• Share aggregate environmental impact data with our community

Your privacy is protected while we work towards our goal of environmental responsibility.

SPEAK uses cookies to enhance your shopping experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand site usage and improve performance
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used to show relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings.

SPEAK works with trusted partners to serve you better:

• Payment Processors: Paystack and other secure payment gateways
• Delivery Partners: Logistics companies for order fulfillment
• Analytics Providers: Tools to improve our website performance
• Email Service: Platforms to send order confirmations and updates

All partners are required to protect your data and use it only for the intended purpose.

We retain your personal information only as long as necessary:

• Active Accounts: Data retained while your account is active
• Order Records: Kept for 7 years for tax and legal compliance
• Marketing Data: Removed upon opt-out request
• Deleted Accounts: Personal data erased within 30 days (except legal requirements)

SPEAK does not knowingly collect information from children under 18. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

For privacy-related questions or to exercise your rights, contact us:

• Email: privacy@speak.ng
• Address: SPEAK Nigeria, Lagos, Nigeria
• Data Protection Officer: Available via email for NDPR inquiries

We are committed to protecting your privacy and will respond to all requests within 30 days.