Return Policy

You have 7 days from the delivery date to initiate a return for eligible items.

• Returns must be requested within 7 days of receiving your order
• Items must be returned within 14 days of approval
• Returns initiated after 7 days cannot be accepted
• For store pickup orders, the 7-day period starts from the pickup date

Important: Please inspect your items upon delivery. Report any issues immediately for faster resolution.

To be eligible for a return, items must meet the following conditions:

• Unworn and Unused: Items must be in their original, unworn condition
• Tags Attached: All original tags, labels, and packaging must be intact
• No Alterations: Items must not have been altered, washed, or damaged
• Original Packaging: Must be returned in the original SPEAK packaging when possible
• Proof of Purchase: Original receipt or order confirmation required

For hygiene, safety, and sustainability reasons, the following items cannot be returned:

• Damaged Goods: Items damaged after delivery or due to customer mishandling
• Sale/Clearance Items: Products purchased during final sale events (marked "Final Sale")
• Worn Items: Products showing signs of wear, washing, or alteration
• Intimates & Undergarments: For hygiene reasons, regardless of packaging
• Customized Items: Personalized or custom-made products
• Gift Cards: Digital or physical gift cards are non-returnable
• Missing Components: Items returned without tags, packaging, or accessories

If you received a damaged or defective item, please contact us immediately for a replacement or refund.

Follow these simple steps to return your purchase:

Step 1: Contact Us

• Email: returns@speak.ng
• Include your order number and reason for return
• Attach photos of the item if reporting a defect

Step 2: Return Authorization

• Our team will review your request within 24-48 hours
• You'll receive a Return Authorization (RA) number if approved
• Follow the instructions provided for shipping

Step 3: Package & Ship

• Pack items securely in original packaging
• Include RA number clearly marked on package
• Ship to the address provided in your authorization email

Step 4: Inspection & Refund

• We'll inspect your return within 3-5 business days
• Refund issued if item meets return conditions
• You'll receive confirmation via email

Once your return is approved and processed:

• Inspection: 3-5 business days after we receive your return
• Refund Method: Original payment method (Paystack, bank transfer, etc.)
• Processing Time: 5-10 business days for refund to appear in your account
• Shipping Costs: Original shipping fees are non-refundable unless item was defective
• Return Shipping: Customer is responsible for return shipping costs

Partial Refunds: May be issued for items not in original condition, with missing tags, or showing signs of wear.

We currently do not offer direct exchanges. To exchange an item:

• Return the original item following the return process
• Place a new order for the desired item
• This ensures you get your preferred item faster

Size Exchanges: For size-related returns, we offer expedited processing to help you get the right size quickly.

As an environmentally friendly brand, SPEAK is committed to sustainable practices:

• Reduce Returns: Detailed product descriptions and sizing to minimize unnecessary returns
• Reusable Packaging: We encourage customers to reuse original packaging for returns
• Recycling Program: Returned items in good condition may be donated or recycled
• Carbon Offset: We work to offset emissions from return shipments
• Quality Focus: High-quality products to reduce the likelihood of defects and returns

By choosing SPEAK, you're supporting sustainable fashion. We appreciate your mindful shopping.

Need help with a return? Our customer protection team is here for you:

• Email: returns@speak.ng
• Response Time: Within 24-48 hours
• Phone: Available during business hours (coming soon)
• Live Chat: For immediate assistance on our website

Defective or Wrong Items: If you received a defective, damaged, or incorrect item, contact us immediately. We'll cover return shipping and expedite your replacement or refund.