Terms of Service

By using SPEAK's website (speak.ng) and services, you agree to:

• Comply with these Terms of Service
• Follow all applicable Nigerian laws and regulations
• Provide accurate information when creating an account
• Use our services for lawful purposes only

If you do not agree to these terms, please do not use our website or services.

Eligibility:

• You must be at least 18 years old to make purchases
• Minors may browse with parental supervision
• You must provide accurate billing and shipping information

Account Responsibilities:

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use
• You are responsible for all activities under your account
• Provide truthful, accurate, and current information

Product Descriptions:

• We strive for accuracy in product descriptions and images
• Colors may vary slightly due to screen settings
• Product specifications are subject to change
• We reserve the right to limit quantities

Pricing:

• All prices are in Nigerian Naira (NGN) unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Promotional prices are valid for the specified period only
• Applicable taxes are calculated at checkout

Order Process:

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee product availability
• We may cancel orders due to pricing errors, stock issues, or fraud concerns

Payment:

• Payment is processed securely through Paystack and approved payment gateways
• We accept Visa, Mastercard, and bank transfers
• Payment must be completed before order processing
• Your payment information is encrypted and secure
• Failed payments may result in order cancellation

Delivery Options:

• Home Delivery: Standard shipping to your specified address
• Store Pickup: Collect from selected SPEAK locations

Delivery Terms:

• Delivery times are estimates and not guaranteed
• You must provide accurate delivery information
• Risk of loss transfers to you upon delivery
• Failed deliveries due to incorrect address may incur additional fees
• We use environmentally responsible shipping methods when possible

For detailed shipping information, see our Delivery Policy.

Return Policy Summary:

• 7-day return window from delivery date
• Items must be unworn with original tags
• Damaged goods after delivery are non-returnable
• Customer pays return shipping (except defective items)
• Refunds processed within 5-10 business days

For complete details, see our Return Policy.

SPEAK Brand & Content:

• All content, designs, and branding are owned by SPEAK
• Product images, descriptions, and logos are protected by copyright
• You may not reproduce, distribute, or modify our content without permission
• SPEAK® is a registered trademark

User-Generated Content:

• Reviews and testimonials you submit become SPEAK's property
• We may use your reviews for marketing purposes
• You grant us a worldwide, royalty-free license to use your content
• Do not submit content that infringes third-party rights

You agree not to:

• Use our website for fraudulent or illegal purposes
• Attempt to breach our security measures
• Interfere with the proper functioning of the website
• Use automated tools to access or scrape our website
• Impersonate SPEAK or any other person
• Sell or resell products for commercial purposes without authorization
• Submit false reviews or manipulate ratings
• Upload malicious code or viruses

Violation may result in account suspension or legal action.

To the fullest extent permitted by Nigerian law:

• SPEAK is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We are not responsible for delays beyond our control (natural disasters, strikes, etc.)
• We do not guarantee uninterrupted or error-free website operation

Customer Protection: While we limit liability, we stand by our products. Contact us if you have concerns about product quality or service.

As an environmentally responsible brand, SPEAK commits to:

• Using sustainable packaging materials
• Offsetting carbon emissions from shipping
• Sourcing products from environmentally conscious suppliers
• Implementing recycling programs for returns
• Reducing waste throughout our operations

By supporting SPEAK, you contribute to environmental sustainability.

Your privacy is important to us:

• We comply with the Nigeria Data Protection Regulation (NDPR)
• Personal information is collected and used as outlined in our Privacy Policy
• We implement security measures to protect your data
• You have rights to access, correct, and delete your personal data

See our Privacy Policy for full details.

Governing Law:

• These Terms are governed by the laws of the Federal Republic of Nigeria
• Disputes will be resolved in Nigerian courts

Resolution Process:

• Step 1: Contact our customer service team to resolve the issue
• Step 2: If unresolved, we'll attempt mediation
• Step 3: Legal proceedings in Lagos, Nigeria if necessary

We prioritize customer satisfaction and will work to resolve disputes amicably.

SPEAK reserves the right to modify these Terms at any time:

• Changes will be effective immediately upon posting
• Continued use of our services constitutes acceptance of modified terms
• Significant changes will be communicated via email
• Check this page regularly for updates

For questions about these Terms of Service:

• Email: legal@speak.ng
• Customer Service: support@speak.ng
• Address: SPEAK Nigeria, Lagos, Nigeria
• Response Time: Within 48 hours

Thank you for choosing SPEAK. We are committed to providing quality products while protecting our customers and the environment.